Privacy Policy

Last Updated: March 2026

At Travel App UK, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you use our website, make a booking, or use our services. We are committed to being transparent and giving you control over your information.

1. Information We Collect

When you interact with Travel App UK, we may collect information you provide directly, such as your name, email address, phone number, passport details, payment information, and travel preferences. We also collect information automatically, such as your IP address, browser type, and pages you visit on our website.

This information helps us manage your bookings, provide customer support, and improve our services. For Umrah packages or international travel, we may need additional details required for visas or travel authorisations.

2. How We Use Your Information

We use the information you provide to:

  • Process and manage your bookings (in line with our Booking Conditions)
  • Communicate important information about your trip, including updates or changes
  • Respond to your inquiries and provide customer support
  • Comply with legal and regulatory obligations
  • Improve our services, website, and content

We do not sell your information to third parties for marketing purposes. Any sharing of your data is strictly limited to service providers who help us deliver your travel experience, such as airlines, hotels, or visa processing partners.

3. Sharing Your Information

Your information may be shared with:

  • Airlines, hotels, and travel suppliers to complete your booking
  • Government authorities when required for visas, customs, or immigration
  • Payment providers to process transactions in accordance with our Payment Policy
  • Third-party service providers who help us operate our website or services

We require all third parties to protect your information and only use it for the purposes we specify.

4. Cookies and Tracking

Travel App UK uses cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences, analyse website traffic, and show content relevant to you. You can choose to disable cookies in your browser settings, but some features of our website may not function properly if cookies are turned off.

5. Marketing Communications

With your consent, we may send you information about our services, promotions, and travel offers. You can opt out of marketing emails at any time by clicking the unsubscribe link in our communications or contacting our support team. We will never send marketing messages to children under 16 without parental consent.

6. Data Security

We take appropriate steps to protect your information against unauthorized access, loss, or misuse. Personal data is stored securely and only accessible to authorised staff or service providers. While we strive to protect your information, no method of transmission over the internet can be guaranteed 100% secure.

7. Retention of Your Information

We will retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once your data is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • To exercise your rights, please contact us and our customer support team will respond to you.
  • Correct any inaccurate or incomplete information
  • Request that we delete your personal information
  • Restrict or object to certain processing of your data
  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact our customer support team.

9. Children's Privacy

Travel App UK does not knowingly collect personal information from children under 16 without parental consent. If we become aware that we have collected data from a child without consent, we will delete it promptly.

10. Changes to This Privacy Policy

The most current version will always be available on our website, and the date at the top of this page will indicate when it was last revised. We encourage you to review this policy periodically alongside our Terms & Conditions.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal information, please contact our team at:

We are committed to resolving any privacy concerns promptly and transparently.

"This policy is governed by the laws of England and Wales and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018."